Return & Exchange Policy

At TresLauder Cosmetics, customer satisfaction is our top priority.
We gladly accept returns or exchanges for any unused, unopened, and undamaged products within 15 days of purchase, provided they are in their original packaging with all tags, seals, and invoice included.

Return Conditions

  • Products must be unused, unopened, and in their original packaging.

  • Returns must be initiated within 15 days of purchase.

  • Please include a copy of your invoice and mention the reason for return.

  • Customers are responsible for return shipping costs via traceable delivery (courier or registered post).

  • Delivery charges are non-refundable.

  • Refunds will be processed within 7 business days after we receive and inspect the returned products.

Follow These Simple Steps to Return or Exchange Your Items

1. Complete the Return Form
If you wish to return or exchange any product from your order, please fill out the Return Form and include it with your return shipment.

2. Repack the Merchandise
Ensure that the product(s) you wish to return, along with the Return Form, are securely packed in their original packaging.

3. Ship the Return
Send your return via a traceable courier or registered post at your own expense.

Note: Pickup service is available for Lahore customers only.
After completing Step 2, please contact us for pickup.
A Rs.100 pickup service charge will apply.

Exchange Policy

1. Eligibility for Exchange

  • Products must be unused, unopened, and in original packaging.

  • Exchange requests must be made within 7 days of delivery.

2. How to Request an Exchange
To initiate an exchange, please contact our support team with your order details and reason for exchange.

3. Exchange Process
Once we receive the returned item, our team will inspect it.
If approved, your replacement product will be shipped within 7 business days.

4. Shipping Costs for Exchange

  • Customers are responsible for shipping costs associated with exchanges.

  • However, if the exchange is due to a defective product or an error on our part, we will cover the return shipping charges.